Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Orders & Payments
How do I place an order?
Simply select the product you would like to purchase, add it to your cart, and proceed to checkout. Enter your shipping information, select your preferred payment method, and complete your order.
You will receive an order confirmation after your purchase has been successfully placed.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at:
support@eberdusk.com
We process orders quickly, so changes or cancellations may not be possible once your order has entered processing or has been shipped.
What payment methods do you accept?
We accept the payment methods available at checkout. All payments are processed securely.
Shipping
Where does Eberdusk ship?
We currently ship to major markets across:
North America
Asia
Oceania
Available destinations may vary depending on the product and shipping service.
How long does order processing take?
Orders are typically processed within up to 2 business days.
Once your order has been processed and shipped, you will receive tracking information when available.
How long does shipping take?
Standard shipping is typically 6-11 business days after your order has been processed.
Delivery times may vary depending on the destination, carrier, and periods of high demand.
How much does shipping cost?
Shipping is completely free.
Will I receive a tracking number?
Yes. Once your order has been shipped, tracking information will be provided when available so you can follow your package.
Returns & Refunds
How do I request a return?
Please contact us at:
support@eberdusk.com
Include your order information and the reason for your return. Our support team will provide the appropriate return instructions.
What is Eberdusk return policy?
We accept eligible returns within 30 days of delivery.
To qualify for a return, the product must be returned in excellent and perfect condition, with all original items and accessories included.
What condition does my product need to be in to qualify for a return?
Returned products must be:
In excellent and perfect condition
Clean and undamaged
Complete with all included items and accessories
Products that have been damaged, used improperly, or returned with missing items are not eligible for a return.
What if my product arrived damaged?
If your product arrives with a manufacturing defect or damage caused before delivery, please contact us as soon as possible at:
support@eberdusk.com
Please provide details and, if requested, photos of the issue so we can review your case and assist you.
Who pays for return shipping?
The customer is responsible for the full cost of return shipping.
Return shipping costs are non-refundable.
When will I receive my refund?
Once your returned product has been received and inspected, we will process your refund if the return meets our requirements.
The time it takes for the refund to appear in your account may vary depending on your payment provider.